Refund policy

Last updated: February 18, 2026

At NH Cosmetics, your safety and product quality are our top priorities. Since our products fall under cosmetics and personal care, we adhere to strict hygiene standards to ensure that each item reaches you in its original, unused condition.

Therefore, products cannot be returned or exchanged once opened or used.

Exchanges or compensation are accepted only in the following cases:

The product arrives damaged
The packaging is broken or leaking
You receive a product different from your order
There is a missing item from your order

If any of the above occurs, please contact us within 24 hours of receiving your order and include a clear photo of the product and its packaging. We will promptly send a replacement or provide compensation at no additional cost.

Our primary goal is your complete satisfaction, and every case is handled with care and attention.

Note: Personal preference or choosing an incorrect shade does not qualify for a return due to health and safety reasons.