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Frequently asked questions

What is the return policy?

For hygiene and safety reasons, products cannot be returned or exchanged once opened or used.

Exchanges or compensation are accepted only if:


  • The product arrives damaged

  • The packaging is broken or leaking

  • You receive the wrong item

  • An item is missing from your order

Please contact us within 24 hours of receiving your order with clear photos.

How can I contact customer support?

Email: nooraalhattawi2@gmail.com
WhatsApp: +971544362262
Or through our Contact Us page

How much does shipping cost?

Shipping is a flat rate of AED 30 within the UAE.

For international shipping, it will be calculated automatically at checkout page