Frequently asked questions
What is the return policy?
For hygiene and safety reasons, products cannot be returned or exchanged once opened or used.
Exchanges or compensation are accepted only if:
The product arrives damaged
The packaging is broken or leaking
You receive the wrong item
An item is missing from your order
Please contact us within 24 hours of receiving your order with clear photos.
How can I contact customer support?
Email: nooraalhattawi2@gmail.com
WhatsApp: +971544362262
Or through our Contact Us page
How much does shipping cost?
Shipping is a flat rate of AED 30 within the UAE.
For international shipping, it will be calculated automatically at checkout page