Terms of service

Welcome to NH Cosmetics. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By placing an order with NH Cosmetics, you confirm that you are at least 18 years old or have permission from a legal guardian. We reserve the right to refuse service to anyone for any reason at any time.

We may update, change, or replace any part of these Terms of Service without prior notice. It is your responsibility to review this page periodically for changes.

2. Products & Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustration purposes only, and slight variations in color or appearance may occur.

3. Pricing & Payments

All prices are listed in UAE Dirhams (AED) unless stated otherwise. Prices may change without notice.

We reserve the right to cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.

4. Orders & Accuracy of Information

You agree to provide current, complete, and accurate information when placing an order, including your name, email, phone number, and delivery address.

We are not responsible for delays or failed deliveries caused by incorrect customer information.

5. Shipping & Delivery

Delivery times are estimates and may vary depending on location and third-party courier services. NH Cosmetics is not responsible for delays caused by external delivery providers.

6. Returns & Exchanges

Due to hygiene and safety regulations related to cosmetic products, items cannot be returned or exchanged once opened or used.

Exchanges or compensation are accepted only in the following cases:

Product arrives damaged
Packaging is broken or leaking
Incorrect item received
Missing items in the order

Customers must contact us within 24 hours of receiving the order with clear photos of the product and packaging. Replacement or compensation will be provided at no additional cost.

Personal preference or incorrect shade selection does not qualify for returns.

7. Privacy

Your privacy is important to us. We collect only necessary information (name, email, phone number, and delivery address) to fulfill your order.

We do not sell customer information. Data may only be shared with third-party delivery companies for shipping purposes. Full details can be found in our Privacy Policy.

8. Communication

By placing an order, you consent to being contacted via email, phone, or WhatsApp regarding order confirmations, delivery updates, or any issues related to your purchase.

9. Intellectual Property

All website content including logos, images, text, and designs are the property of NH Cosmetics and may not be copied or used without written permission.